Frequently Asked Questions
Everything you need to know about shopping with Monkey Pen.
What is the standard shipping timeframe?
We process and ship all orders within 1-2 business days. Domestic delivery typically takes 3-5 business days, while international shipping can take up to 14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
Monkey Pen accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Monkey Pen apparel?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the inner label of every garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply upon arrival depending on your country's regulations.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.